For Click IT franchise owners

An extra team member in your store, on call any hour.

SAM is the AI assistant we're bringing to the Click IT franchise network. It helps you and your staff answer tough customer questions, write proposals and emails, and keep local marketing moving, in seconds, any hour of the day. You stay in charge of everything that goes out the door.

SAM, the AI chief of staff for Click IT franchise owners
Why SAM for franchisees

You can't put an IT architect in every store. SAM helps close that gap.

A Click IT store fields everything from a cracked screen to a business owner asking about email security, backups or moving to the cloud. SAM gives your counter a knowledgeable second opinion and a fast first draft, so your team can answer with confidence and spend more time with customers.

01 · Technical answers

Clear answers to tough customer questions

Ask SAM about the scenario in front of you and get a plain-English explanation and recommendation your team can review.

  • Email security and deliverability (SPF, DKIM, DMARC, phishing)
  • Backups, Microsoft 365, networks and security basics
  • Point-of-sale, payments and store technology
"A dentist's office keeps getting spoofed emails. What do I tell them, in plain English?"
02 · Customer writing

Emails and proposals in minutes

Turn a messy set of requirements into something a busy business owner will actually read.

  • Customer emails written for non-technical owners
  • Service proposals and scopes of work
  • Follow-ups that keep local deals moving
"Draft a proposal for monthly managed IT for a 12-person office."
03 · Click IT know-how

A growing memory of how Click IT works

SAM learns your store's services and the Click IT way of doing things as we add them, and it remembers what you tell it, so you don't have to dig through notes.

  • Service and package details as your network adds them
  • Store procedures and best practices
  • Reminders and follow-ups: "Hey Sam, remind me…"
04 · Local marketing

Keep your store visible in your town

Get first drafts for the marketing work that's easy to put off.

  • Outreach to nearby business prospects
  • Responses to online reviews
  • Copy for store events, mailers and social posts
How it works in your store

Ask. Review. Send.

No new software for your staff to learn. You message SAM the way you'd message a colleague.

Step 1

Ask

Message SAM from your phone or computer with the customer's situation or the task at hand.

Step 2

Review

SAM replies with an answer, a draft email or a short plan. Adjust it, or ask SAM to.

Step 3

Send

You decide what reaches your customer. SAM drafts; you approve.

You stay in control. SAM doesn't send anything to your customers unless you've approved it. Anything that leaves your store goes through you or the approval steps you set.
SAM + Click IT CRM

Automate the back office. Grow the front office.

SAM works alongside Click IT CRM, so your store can grow and operate from one connected place.

ReviewsMessagingPaymentsWebchatCRMMissed-call text back

SAM can also be set up to work with Microsoft 365, QuickBooks Online, WordPress and more. Each connection is optional and added only after we set it up with you and you approve it. See the full list on our capabilities page.

FaaST technology mark
Powered by FaaST

Franchise as a Service Technology: the layer that makes the Click IT model scale.

FaaST is the technology behind every Click IT store. It connects your SAM, Click IT CRM and the Click IT service divisions, so a single store can deliver what used to take a whole IT company.

Intelligent AI routing

The right model for each job

Each task goes to the AI model best suited to it, so you get strong results without paying top price for simple work.

Cost efficient

Pay for what you use

Lightweight models handle routine work, and stronger ones step in only when the task needs them.

Scalable operations

Grows with your store

Add customers, staff and services without rebuilding how your store runs.

Enterprise power

Big-company tools on Main Street

Secure, reliable systems built for real-world small businesses.

The Click IT divisions your store can offer
Managed IT (MSP)CybersecurityBackupEmailHostingWebsite DesignE-marketingCRMChatPhone (VoIP)Managed PrintConnectComputersRepairs
For your customers too

Be your town's AI-powered IT department

Every small business needs an IT department. Few can afford one. Your Click IT store brings them one, with SAM as each customer's chief of staff and Click IT CRM running their front office.

  • Runs locallySAM runs on dedicated hardware at your customer's location, so core work can keep going even when cloud services are down.
  • Keeps data privateSensitive files and customer records can stay on your customer's own equipment.
  • Works around the clockEmail drafts, calendars, bookkeeping workflows, website tasks and security monitoring can run around the clock.
  • A fraction of the costSophisticated automation for small businesses, without the cost of building an internal technology team.

You don't build the technology. You bring it to your market.

Your job is to build relationships and grow your local market. Click IT provides the systems, technology, brand, training and support behind you.

Your Click IT storeYour local business
→
SAM + CRM + FaaSTThe operating technology
→
Local businessesRecurring relationships
35+
Hours a week small-business owners lose to admin
  • Email and calendar busywork
  • Bookkeeping reconciliation
  • Website updates
  • Passwords and security
  • Administrative follow-up
Built for a franchise network

Your SAM, your store, backed by Click IT

Your own SAM

Each franchise owner gets a SAM of their own, on a Mac mini in the store, rather than one shared chatbot for the whole network.

Your data stays yours

Your customer information and store records live on hardware you own, behind your network.

Costs you can see

AI usage is tracked against a monthly budget, and you see what it costs before it surprises you.

People who answer the phone

Click IT sets SAM up with you, keeps it maintained, and is a phone call away when something needs attention.

What arrives at your store

It arrives ready. Plug it in.

Your SAM is a small Mac mini appliance that Click IT sets up before it ships. Plug it in at the store, and we finish connecting it to your systems with you.

See the hardware
Click IT franchise owners

Ready to meet your SAM?

We're introducing SAM to franchise owners now. Let's talk about your store, the questions you field most, and where an extra pair of hands would help.

Get started See how SAM works

Franchise owners, call us: (440) 444-9789

What SAM is, and isn't SAM is a fast, knowledgeable assistant for you and your team. It doesn't replace your judgment or your relationship with your customers. It gives you a better first draft and a second opinion, any hour of the day.