Real People. Real Support.

SAM runs on your hardware. But behind SAM is a global team of 50+ engineers, administrators, and security specialists — working around the clock to make sure your AI agent never misses a beat.

50+
Team Members
24/7
Support
13
Years in IT
6
Time Zones

13 years of IT operations. Not a startup experiment.

SAM didn't come from a pitch deck. It was built by Motherboard, Inc. — the same team that founded Click IT in 2012 and grew it into a nationwide franchise IT services network. We've been managing enterprise systems, securing credentials, recovering from outages, and supporting real businesses for over a decade.

That background is why SAM's security architecture survived a real breach. It's why our monitoring is actually 24/7 — not a PagerDuty alert forwarded to someone's phone. And it's why, when something goes wrong at 3 AM, there's a human on the other end who knows your deployment.

How We Got Here
2012
Click IT founded — retail IT services in Chagrin Falls, Ohio
2016
Click IT franchise model launches nationwide
2020
India development team established — 24/7 global operations begin
2024
SAM platform development begins
2025
Dynamic Model Evaluator and FaaST middleware deployed to production
2026
OwnSAM.ai launches — Hardware-Lock™ deployed, 7 patents filed

Who keeps your AI agent running

Our team spans the United States and India, covering six time zones. We hire for skill, reliability, and commitment — not just credentials. Many of our team members have been with us for years, and most wear multiple hats.

⚙️

Platform Engineering

The team that builds SAM's orchestration engine, ToggleLogic routing, Toggle Logic Memory, and Hardware-Lock credential security. Python, Swift, Azure, and bare-metal Mac mini infrastructure.

🛡️

Security Operations

24/7 monitoring via Guardian IDS. Credential rotation, vault management, incident response, and intrusion detection — hardened by a real production breach, not a theoretical exercise.

🌐

Systems Administration

Microsoft 365, Azure AD, CRM multi-location management, QuickBooks integration — the enterprise tool stack that SAM connects to and orchestrates every day.

🎨

Web & Frontend

WordPress, custom sites, and brand development across OwnSAM.ai, ToggleLogic.ai, and the Click IT franchise network. Responsive, consistent, always on-brand.

📞

Technical Support

Tier 1–3 support trained on SAM's architecture, deployment procedures, and on-premises hardware. When you call, you get someone who knows your system — not a script reader.

📋

QA & Deployment

Every update is tested against live SAM deployments before it reaches yours. We run the same platform we ship to you — if it breaks for us, it never reaches your machine.

"Our core value is diversity — not as a buzzword, but as an operational reality. We select our team based on knowledge, dependability, talent, drive, honesty, and loyalty. Most of our people wear multiple hats, and that cross-functional depth is what lets a team of 50 operate like a team of 200."

— Motherboard, Inc. Leadership

SAM support isn't a ticket queue

When you deploy SAM, you get a team — not a helpdesk. These are the commitments every SAM owner receives from day one.

01

Hands-On Setup

We don't hand you a manual and wish you luck. A real person walks you through SAM configuration, credential onboarding, model selection, and your first week of operation.

02

24/7 Security Monitoring

Guardian IDS runs continuously on your SAM instance. Our SOC team monitors alerts around the clock — if something looks wrong at 3 AM, a human is already looking at it.

03

Automatic Platform Updates

As AI models evolve, pricing shifts, and new providers launch — SAM's ToggleLogic routing stays current. You stay optimized without touching a config file.

04

Direct Human Access

You talk to the people who built SAM. Not a chatbot. Not a tier-1 queue. When you have a question, you get a direct answer from someone who knows the codebase.

What SAM owners can count on

≤4hr
Critical Response

Production-blocking issues and security alerts receive sub-4-hour human response — any day, any time zone.

Monthly
Health Checks

Scheduled reviews of your SAM deployment — model routing efficiency, cost trends, security posture, and skill performance.

Zero
Ticket Bots

Every support interaction starts with a human who knows SAM's architecture. We don't outsource your trust to a chatbot.

Ready to meet the team behind SAM?

Your AI agent runs locally. Your support team operates globally.

Get Started with SAM

On-premises · Human support · 24/7 monitoring